MarkTier.com
MarkTier.com
Money , Markets & Mischief
  • Home
  • Investor Tools
  • My Books
  • Money | Markets | Mischief
  • Free Stuff
MENU CLOSE back  

How I Saved
Singapore Airlines

[from making a BIG mistake]

Singapore Airlines tells us it’s “A great way to fly” with “the service even other airlines talk about.”

SQfly

Both slogans, along with the Singapore Girl who graces every ad, go right back to the airline’s beginning.

But back around 1980, “the service even other airlines talk about” disappeared from their ads.

So I wrote a column for Media & Marketing magazine (Hong Kong’s equivalent of AdWeek) saying, in essence, that dropping that slogan was probably the dumbest thing Singapore Airlines had ever done.

Why?

Well, from my personal experience, SQ (the code for Singapore Airlines) is “A great way to fly.” But then, any airline could say that about itself—though if airlines like United or Aeroflot used it they’d be giving standup comedians an instant arsenal of new jokes.

But you don’t need ten fingers to count the number of airlines with the service even other airlines might talk about.

What’s more, in the decades Singapore Airlines has been using that slogan, no other airline CEO (or baggage handler, for that matter) has popped up and said: “That’s BS!”

Implying, by default, that other airlines do talk about SQ’s service.

And if SQ didn’t force its immediate competitors (British Airways and Qantas on SQ’s initial bread and butter, London-to-Sydney “kangaroo” route) to improve their service, what did?

To cut a long story short, not long after my column appeared “. . . with the service even other airlines talk about” was back in Singapore Airlines’ ads. And has been there ever since.

And—like Singapore Airlines itself—since no one has ever denied that my column caused that revival, I’ll take the credit for saving Singapore Airlines from making a big mistake.

How To Make Your Slogan As
Powerful As Singapore Airlines’

A great slogan (or ad headline) —

  • must telegraph your USP
  • must ring true
  • must be validated by the customer’s experience, and
  • must be unique to your product

“Unique” simply means: If you come up with a slogan any of your competitors could use just as easily as you, it’s not unique. Junk it.

Service isn’t SQ’s only strong point. It has a good safety record, a modern fleet, some unique flights (like Singapore-New York non-stop) and, often, lower fares.

But that’s not what you talk about when you get off the plane.

Either you feel good because the service was good and the seat comfortable. Or, as I thought once after getting off a 14-hour trans-Pacific flight: “The last thing I want to do is get on another United plane!”

Finding Inspiration

In school and law courts they call it copying or plagiarism. In the real world it’s called “Market Research.”

See what other powerful slogans are out there and play with them. For example, adapting SQ’s slogan . . .

. . . for an investment newsletter:

“ . . . with the track record even other investment gurus talk about.”

But you’d better be a Warren Buffett, George Soros or Carl Icahn if you’re going to use that one (and if you were, why would you publish an investment newsletter?).

. . . for an Italian restaurant:

“ . . . with the pasta even Milan’s top chefs drool over.”

Customers better be stuffed but still drooling for more when they leave this restaurant.

. . . for a wholesale grocer:

“ . . . where 5-star hotels and restaurants get their 5-star ingredients.”

You get the idea?

One word of warning: a lot of well-known slogans are, frankly, duh! Take Just Do It. You know it’s Nike’s, but that’s only because they’ve spent millions of dollars plastering it everywhere.

Just do what? Buy Nike shoes? Go jogging? Take a nap? Hard to say.

What does it tell you about Nike’s USP?

Absolutely nothing.

Sure, if you’ve got millions of dollars to spend by all means take that route—and good luck!

But if you want a slogan or headline that grabs people by the short and curlies with just one glance, find ones that grab you that way and use them (creatively!) as inspiration.

June 28, 2012By Mark TierBusiness Marketing1 Comment

About the author

Mark Tier
Author of the bestelling The Winning Investment Habits of Warren Buffett & George Soros, Mark Tier was the founder of the investment newsletter World Money Analyst, which he published until 1991, the author of Understanding Inflation and The Nature of Market Cycles. Since 1991, he's helped start five new (and highly successful) investment publications. When he adopted the the winning investment habits of Warren Buffett & George Soros himself, he sold all his business interests and now lives solely from the returns on his investments. His most recent books including Trust Your Enemies, a political thriller which is “Up there with The Girl With the Dragon Tattoo” and “Worthy of Ayn Rand” according to reviews on Amazon.com, and Ayn Rand's 5 Surprisingly Simple Rules for Judging Political Candidates.

Ayn Rand’s (Unwarranted) Animosity towards LibertariansRunning (or Starting) a Business? Here are Two Must-Have “Guide Books”

Related Posts

The Internet—Not Google—is “Crumpling” Newspapers (and Saving Trees!)
September 1, 2020
Yes, We Have No Bananas
March 27, 2018
Next Starbucks
Should You Invest Your Money in a Friend’s Business?
August 12, 2017
Double or Triple Your Book’s Sales by Rewriting Just 5 to 10 Words
October 16, 2013
A Rose by Any Other Name…? Shakespeare Got It Wrong
October 7, 2013
Running (or Starting) a Business? Here are Two Must-Have “Guide Books”
June 14, 2012

One thought on “How I Saved Singapore Airlines”

  1. Reply
    January 5, 2013 at 9:24 pm
    Studio Paci - Dottori Commercialisti e Revisori Contabili in Milano

    Magnificent website. A lot of useful info here. I am sending it to several buddies ans additionally sharing in delicious. And naturally, thank you for your sweat!

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>

clear formSubmit

Free eBook

Sitting-On-Your-Butt
Check it out now

  • Money

    • Business
    • Marketing
    • The Book Business
  • Markets

    • Investor’s Edge
    • Recommended Investment Books
  • Mischief

    • Ayn Rand
    • Book Reviews
    • Libertarianism
    • On Writing
    • Politically Incorrect Stuff
    • Politics
    • Psychology
    • Religion
    • Science
Money Making Essentials
REV UP your business and income FAST

Discover the investment style that suits you best: the simplest way to make more money in the markets.

MMMs

Sign up here to receive a short email when a new blog is posted:
Read excerpts now!
My Books
  • How to Spot the Next Starbucks, Whole Foods, Walmart, or McDonald’s
  • The Winning Investment Habits of Warren Buffett & George Soros
  • Ayn Rand’s 5 Surprisingly Simple Rules for Judging Political Candidates
  • Trust Your Enemies
  • When God Speaks for Himself
  • Give Me Liberty
  • Visions of Liberty
  • Freedom!
Free Stuff
  • How To Get A Second Passport
  • Discover Your Investment Personality
  • Rev Up Your Investment IQ
  • Do You Commit any of the Seven Deadly Investment Sins?
  • Classic Jokes
  • What’s Your Biblical IQ?
© MarkTier.com 2005 - 2017
  • About
  • Disclaimer
  • Privacy Policy
  • Sitemap
  • Contact
Bottom Footer